Frequently Asked Questions
Everything you need to know about shopping with Robeez.
How do I know which size to buy for my child?
We recommend measuring your child's foot from heel to big toe and referring to our comprehensive Size Guide found on each product page. Our soft-sole shoes are designed to allow room for growth and natural foot development.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your items sooner.
Are Robeez shoes recommended by pediatricians?
Yes, our soft-sole footwear carries the American Podiatric Medical Association (APMA) Seal of Acceptance, as they allow for the natural flexing and gripping of tiny toes, which is essential for healthy foot development.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Shop Pay for a secure and seamless checkout experience.
How should I clean my Robeez shoes?
For leather soft-soles, we recommend spot cleaning with a mild detergent and a damp cloth. Do not machine wash or dry, as high heat can damage the natural leather fibers.